Jack Trice Stadium Expansion Project
Football Gameday Social Experience
Cyclones.com and Cyclones.tv FAQ

Welcome to the new Cyclones.com and Cyclones.tv . In 2014, every Cyclones fan will have the ability to obtain an all-access pass to the Hofstra Pride Athletic Department through the new Cyclones.com and Cyclones.tv.

Overview

  • What is Cyclones.com?
  • What is Cyclones.tv?

    Registering
  • How do I Signup and enroll?
  • Account Management
  • System Requirements

    Site Support
  • Why do I have to login every time I try to watch a video
  • When I receive newsletter I get a message saying that an error has occurred with the script on this page
  • When I click in the Introduction link, it tries to load for a really long time and only about 1/3 of the page actually loads
  • The video doesn't look very good
  • I cannot view the content
  • I'm running Netscape and your site loads very slow

    Account Support
  • I cannot sign in
  • How can I change my password?
  • I forgot my password
  • I accidentally typed my email address wrong when registering
  • I can't login in anymore
  • I am having trouble subscribing

    Windows Media Player
  • I cannot get the audio to play
  • I cannot get the videos to play
  • I can play the daily videos but none of the videos from the live events
  • The video and audio are out of sync
  • When media player opens it just shows a little white square with a red "X"

    General Questions
  • Can I share my username and password with someone else?
  • Is my privacy protected on Cyclones.tv?
  • Can I link my site to Cyclones.com?
  • Can Cyclones.com link to my site?
  • Is there recruiting information on Cyclones.com?
  • I sent a support request and did not get a response?
  • I'd like to see something on Cyclones.com that is not on the site, where do I send my input?

    OVERVIEW

    What is Cyclones.com?

    Cyclones.com is the official web site of the Iowa State University Athletics Department. Cyclones.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the Athletics Department at Iowa State University.

    What is Cyclones.tv?

    The Clone Zone is a new premium content, subscription-based web product that is found on Cyclones.com. The Clone Zone is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content produced by the team at Cyclones.com. Additionally, Clone Zone offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members. If you are a Cyclone fanatic who just cannot get enough ISU coverage to satisfy your appetite, then consider signing up for exclusive premium content in the Clone Zone.

    REGISTERING

    How do I Signup and enroll?

    To process your subscription, you will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card.


    CHOOSE MEMBERSHIP LEVEL
    Select an annual, 12-month membership if you're the ultimate Cyclone fan. Or, you can choose a monthly membership. The Athletics Department hopes to eventually offer a sport-specific pass for fans, who passionately care about only one or two sports.

       •   Clone Zone Annual (12 months) Membership: $79.95
    This is your full access, year-long ticket for everything that the Clone Zone has to offer. Live sporting events, hour-long recaps on all football games, archived game coverage, news conferences, player interviews, coach's shows and teleconferences. Subscriptions run one year from the date of sign-up.
       •   Clone Zone Monthly Membership: $8.95
    Take a test ride by selecting the monthly membership. All of the content available in the annual membership is available here. Memberships renew each month, but the subscription can be cancelled at any time through the Customer Care link. Billing for this membership continues until user cancellation.
       •   Clone Zone Sport-Specific Membership: Coming soon!

    Account Management

    Both technical and customer support for Clone Zone can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service by filling out a ticket here. Please choose "TECHICAL SUPPORT," as your subject matter.

    Cyclones.tv System Requirements

    Cyclones.tv live programming and archived video can only be utilized through a high-speed Internet connection of 300kbps, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch Cyclones.tv media. A DSL, cable modem or other high speed connection is required.

    In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

    System
    Pentium class system running at 600 Mhz or better.
    Internet Browser
    You must have Internet Explorer Version 5.5 or higher to access the content in Cyclones.tv.
    Screen resolution
    To effectively use the pages on the Cyclones.tv, your screen resolution should be set at 800 x 600 pixels or higher. If you can see the entire width of the site without scrolling horizontally, your resolution is set appropriately. If not, please adjust the resolution setting on your computer.
    Macromedia Flash
    Some important elements of the site utilize Macromedia's Flash software, version 6.0 or higher. If you do not have at least Flash 6 you will be unable to effectively navigate the site. (Fortunately, it comes pre-installed in nearly all late-model browsers.)
    Audio Capability
    In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers
    Modem
    For live events you must have a Docsis compliant modem to receive the Multicast from Cyclones.tv. NOTE: The MOTOROLA :CYBERSURFER is not a Docsis compliant modem, and at this time will not receive the multicast.
    Routers
    At this time you may have difficulties accessing all of Cyclones.tv's content. Specifically "Live Multicasts", You may have to consult your router manufacturer for support receiving multicasting. Or as an alternitive you can connect the Cable modem to a single PC. Cox will not be responsible for any networking related issues resulting from such attempts.
    Firewalls
    Some types of firewalls may prevent viewing live events on Cyclones.tv. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

    SITE SUPPORT

    Why do I have to login every time I try to watch a video?

    You are trying to watch the videos without logging into the site. You need to login in the upper left hand corner. Once you have logged in there, you won't have to enter your login id and password every time you try to watch a video.

    When I receive newsletter I get a message saying that an error has occurred with the script on this page

    If you are using Outlook Express for your email client the first thing to do is to visit http://windowsupdate.microsoft.com and get any critical updates, service packs, and recommended updates. The next thing to do is make sure you have the most up to date Windows Script. You can download it at Windows Script. There will be two English downloads at the top, make sure you download and install the correct one for your operating system.

    When I click in the Introduction link, it tries to load for a really long time and only about 1/3 of the page actually loads

    The introduction link will take you to an interactive page that uses Macromedia Flash 6. You need to have it installed if you want to see the large image. To get the Flash player, go to Macromedia Flash.

    The video doesn't look very good:

    When viewing video, you can select the speed at which the video will be accessed from your computer. Depending on the high-speed Internet provider, lower speeds may need to be utilized.

    I cannot view the content:

    I'm running Netscape and your site loads very slow

    Older versions of Netscape do not handle a lot of the newer web technologies very well. Netscape 4.x versions have issues with style sheets for one thing. The site will not run on Netscape version 4.51. Other versions of Netscape in the 4.x series should run the site, but it will most likely be very slow. You can fix this by upgrading your Netscape browser to something more current, Netscape 6 or 7.

    ACCOUNT SUPPORT

    I cannot sign in:

    Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

    How can I change my password?

    Log into the site using your current account id and password. Click on "Preferences" on the left menu (near the top). This will bring up your account information. Look at the menu on the left again, where you clicked "Preferences". You will notice that it has expanded and you now have two more options under "Preferences," one of which will be "Change Password."

    I forgot my password

    To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.

    I accidentally typed my email address wrong when registering

    As of right now there is no way to change your account id which is only used for logging in. So you will need to use the email address that you signed up with. Since your email address wasn't correct, you never received the email with the password. To get your password, enter your account id as you normally would when logging in. For the password field, enter a bogus password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you.

    I can't login in anymore

    Your account may have been deactivated due to too many failed login attempts or a credit card problem. Open a ticket stating that you cannot log in and we'll track down the reason.

    I am having trouble subscribing:

    When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.

    WINDOWS MEDIA PLAYER

    I cannot get the audio to play

    Check the following knowledge base articles from Microsoft for possible solutions:

  • Windows Media Player Cannot Play Back the Audio Stream
  • Windows Media Player May Not Play Audio Files from Web Server If Third-Party Players Are Installed

    I cannot get the videos to play

    Make sure you are up to date with the critical and driver updates from http://windowsupdate.microsoft.com.

    There can be an issue if you have both the Java VM and the Microsoft VM installed. In Internet Explorer go to Tools -> Internet Options and click the Advanced tab. Scroll down about half way and look for the heading "Microsoft VM" and make sure the "JIT compiler for virtual machine enabled" option is checked. You will have to restart your computer for the change to take effect.

    To check for the Java VM, go to Start -> Settings -> Control Panel. Look for a program called "Java Plug-in 1.x.x". If there, open it up and make sure the "Enable Java Plug-in" is unchecked. You will have to restart your computer for the change to take effect.

    Or you can enable the Java VM and disable the Microsoft VM, whichever you prefer.

    Check the following knowledge base articles from Microsoft for possible solutions:

  • Could Not Connect to a Multicast Channel
  • Unable to Access the Network
  • Cannot Stream Media in Windows Media Player for Windows XP
  • Windows XP Internet Programs Cannot Connect to the Internet Through Broadband Connection


    For Windows Media Player 8
    Try the following, open up Windows Media Player from the Start Menu On the menu, go to Tools ' Options You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played" It will then allow you to click the option below it "Include items from removable media", click that as well.

    I can play the daily videos but none of the videos from the live events

    There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

    Open Windows Media Player from the Start Menu
    On the menu go to Tools -> Options
    Click on the "Network" tab
    Make sure there is a check next to "Multicast"
    Click the "OK" button to save the changes.

    If you are running Windows XP, try disabling the Windows XP firewall

    Open the Control Panel from the Start Menu
    Click on Network and Internet Connections
    Click on Network Connections
    Right click your Internet connection in the window and click "Properties"
    Click on the "Advanced" tab
    Make sure that the Internet Connecion Firewall is unchecked

    Modems, Routers, and Firewalls
    For multicast content you will need a Docsis compliant modem. Some firewalls and routers may prevent viewing live events on Cyclones.tv. You may have to consult your vendor for support on receiving multicast data. As an alternitive you can connect the Cable modem to a single PC to bybass external firewall configurations.

    The video and audio are out of sync

    This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.

    When media player opens it just shows a little white square with a red "X"

    This means that media player can't properly load the media. It could be that media player has lost it's associations to another program such as Quicktime, WinAmp or Real Player. To restore the associations:

    For Windows Media Player 8
    Open up Windows Media Player from the Start Menu
    On the menu, go to Tools -> Options
    Click on the "File Types" tab
    Make sure there is a check next to "Windows Media file", "Windows Media audio file", and "Windows Media audio/video file"
    Click the "OK" button to save the changes.

    For Windows Media Player 7
    Open Windows Media Player from the Start Menu
    On the menu go to Tools -> Options
    Select "Options" and click on the "Formats" tab.
    In the "Available File Formats" section, make sure that at least the "Windows Media file", "Windows Media audio file", and "Windows Media audio/video file" check boxes are selected.
    Press the "Ok" button, close out of Media Player and any browsers you have open.

    GENERAL QUESTIONS

    Can I share my username and password with someone else?

    Cyclones.tv is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well.

    Is my privacy protected on Cyclones.tv?

    Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

    Can I link my site to Cyclones.com?

    Yes, you are allowed to link to http://www.cyclones.com/. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that Cyclones.com opens in a new frame rather than in a frame on your site.

    Can Cyclones.com link to my site? In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

    Is there recruiting information on Cyclones.com?

    Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Iowa State University coaches and administration at Iowa State University, Cyclones.com will be the first and official source on the web for this type of information.

    I sent a support request and did not get a response?

    While we try to respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. If you have any questions, comments or concerns about our web site, please contact us here.

    I'd like to see something on Cyclones.com that is not on the site, where do I send my input?

    We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about Cyclones.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.

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