Access To Jack Trice Stadium

All gates will open 90 minutes prior to game time. Patrons are encouraged to enter the stadium early to avoid missing
the action. Management reserves the right to eject, and revoke tickets to future events without refund, for persons who violate any of the terms of the license (refer to back of ticket) or any state, local, or federal laws.Violators are subject to immediate arrest, prosecution, and permanent revocation of this license.

Courtesy Carts

Courtesy cart service will be available inside Jack Trice Stadium at Gates 1, 3 and 5, beginning 90 minutes before kick off until 10 minutes into the first quarter. Service resumes mid way through the fourth quarter. Courtesy cart service is not available outside the stadium. Courtesy carts will not run on the concourse during peak times.

Cyclone Experience

Located North of Lot S-8, this family friendly environment includes inflatable attractions for kids, Cy, the spirit squad and concessions.

Cyclone Tents & Group Tickets

Cyclone Tents and group ticket discounts are available prior to the day of the game. For more in for ma tion on
purchasing tents or group tickets, call (515) 294-3558 or go online to http://www.cyclonetents.com/.

Customer Service Line - (515) 296-7849

Do you have a problem in your seating area? Call the customer service hotline to have a member of the event
staff come to your aid. Please note the stadium section, row and seat number(s) of the disruption. Operation hours
for the hotline are from gates opening to 30 minutes after the conclusion of the game.

Field Access

The Athletics Department asks that all patrons without proper credentials refrain from entering the field level at any time. Violators will be subject to arrest and prosecution.

First Aid

An ambulance is parked by the first aid headquarters on the west side of the stadium. If you are in need of first aid, please see the nearest usher for assistance.

First aid locations inside the stadium are:

• West Side - outside Section 14 at the south end of the concourse
• East Side - below Section P on the north end zone of the Club section
  

Guest Services

Patrons in need of assistance can go to the guest services location on either concourse. Locations are below Section
B on the west concourse, and below Section L on the east concourse. Patrons may also request assistance by calling the in-stadium customer service hotline.

Lost & Found

Lost and found is located at the Athletic Ticket Offi ce, north of Gate 5 on the west side of the Olsen Build ing. Items lost or found should be reported to an usher. Unclaimed items will be discarded at the conclusion of the season.

Lost Children

Parents/guardians with a lost child should contact the nearest police officer or event staff member.That person will then contact the proper personnel to insure the quickest remedy to the situation. If the child knows his/her
seat location, the child will be returned to that location.

Parking

Medical Accessible Parking
Parking Lot S2, south of Gate 3, is available to fans with a medical accessible parking permit issued by the State of Iowa DOT on a fi rst-come, first-serve basis. Recreational vehicles and buses will not be admitted to lot S2.

Cars

All paved and grass parking located north and east of Jack Trice Stadium is reserved for Cyclone Club members. For weekend games, Cyclone Club lots will open at 7:00 a.m. or 6 hours prior to kickoff, whichever is earlier.

General public parking is located in the grass areas south of Jack Trice Stadium along South 16th Street. Limited
parking is located around Hilton Coliseum. All general public parking lots open 6 hours prior to kickoff.

Recreational Vehicles

Cyclone Club members issued a RV permit will park in either D2, D3, D4 or S8. Permit holders may gain access to their assigned lot from 5 p.m. to midnight the night before a game, or when lots open on gameday.

General public bringing recreational vehicles the night before football gamedays will be directed to park at the ISU Veterinary Medicine College (Lot 93).

Charter Buses

Charter bus parking, fee of $50 per bus, is located on Stadium Drive south of lots S4, S3, and S2 on a first-come, first-served basis. Please contact Brian Honnold at (515) 294-5527 to make arrangements.

Phone Numbers

Athletics Ticket Office: 888-ISU-CYCLONE (888-478-2925)
Customer Service Hotline: (515) 296-7849
ISU Help Van: (515) 294-4444

Restricted Items

All bags, backpacks, video cameras, large cases, fanny packs and purses (larger than 10" by 10") are prohibited and banned from the interior of the stadium.

Only those items required for medical, family or child care needs, one 20 oz. unopened bottle of water will be allowed per person. All carried items and entrants are subject to search.

Prohibited items must be returned to the owner’s car or discarded. Any unlawful items are subject to confiscation, and the person in possession of such items is subject to arrest.

Prohibited items include, but are not limited to:

• Alcoholic Beverages
• Artificial noisemakers
• Backpacks, fanny packs, large purses (larger than 10" by 10")
• Cameras (professional equipment or cameras with long telephoto lenses)
• Chairbacks or stadium seats (cushions are allowed)
• Coolers or containers
• Beach balls
• Food and beverages
• Pets (with the exception of service animals used by disabled guests)
• Strollers
• Toilet tissue
• Umbrellas
• Video cameras
• Weapons

Re-Entry Policy

Patrons must have a ticket stub and their hand stamped (received upon exit) for re-entry into the stadium. Re-entry will be allowed only at gates 2 and 4. Re-entry will not be allowed before kickoff or after the start of the 4th quarter. 

Shuttles

Shuttle trolleys pulled by tractors will provide ground transportation around the stadium complex starting three hours prior to the game.

City of Ames Shuttles

Buses will run from designated points around the city of Ames.

Smoking Policy

In accordance with the State of Iowa Smoke Free Air Act, there will be no smoking in Jack Trice Stadium.

Special Seating Requirements

Reserved ADA seating is located in Sections1, 3, 5, 7, 10, 12, 14, 16, 17-21, 18-32, AA-EE for spectators in need of seating assistance. Please notify the Athletics Ticket Office prior to game day to obtain disabled seating.

Stadium Rules

Unauthorized solicitation, inside or outside the stadium, is prohibited. Throwing objects onto the playing field is prohibited and punishable by state and local law. Violators are subject to immediate arrest, prosecution, and revocation of tickets. All signs, banners, placards and leafletsare prohibitedinside the stadium unless authorized in advance by the Athletics Department.

Tailgating Policies

Please limit your tailgating to one parking space and do not block the path for other vehicles to park. Remember to clean up your area before departing. No glass bottles, kegs or open fires are allowed in parking lots. Tents can be no larger than 10’x10’.

(Refer to the parking link on this Cyclone Gameday section for lot admittance.)

Ticket Information

The "Will-Call" window for the general public is located at the Athletics Ticket Office, north of Gate 5 on the west side of the Olsen Building. Single-game tickets may also be purchased at one of the ticket booths located on the north side of the Jacobson/Olsen Building. Group Tickets are not available the day of the game.