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Access To Jack Trice Stadium

All gates will open 90 minutes prior to game time. Patrons are encouraged to enter the stadium early to avoid missing the action. Management reserves the right to eject, and revoke tickets to future events without refund, for persons who violate any of the terms of the license (refer to back of ticket) or any state, local, or federal laws.Violators are subject to immediate arrest, prosecution, and permanent revocation of this license.

 

Courtesy Carts

Courtesy cart service will be available inside Jack Trice Stadium at Gates 1, 3 and 5, beginning 90 minutes before kickoff until 10 minutes into the first quarter. Service resumes mid way through the fourth quarter. Courtesy cart service is not available outside the stadium. Courtesy carts will not run on the concourse during peak times.

Cyclone Club

 

Cyclone Experience

Located on the NE corner of Jack Trice Stadium between lots 85E and S8, this family-friendly environment includes inflatable attractions, face painting, and other activities for kids. All free! This is also where the Jr. Cyclone Club is stationed on game dayŚ stop on by! It is open three (3) hours before kickoff at each home game and closes 30 minutes prior to kickoff.

 

Cyclone Tents & Group Tickets

Cyclone Tents and group ticket discounts are available prior to the day of the game. For more information on
purchasing tents or group tickets, call (515) 294-7752 or go online to http://www.cyclonetents.com/.

 

Customer Service Line - (515) 296-7849 - Text "CYFAN" to 57375

Do you have a problem in your seating area? Call the customer service hotline to have a member of the event
staff come to your aid. Please note the stadium section, row and seat number(s) of the disruption. Operation hours
for the hotline are from gates opening to 30 minutes after the conclusion of the game.

 

Field Access

The Athletics Department asks that all patrons without proper credentials refrain from entering the field level at any time. Violators will be subject to arrest and prosecution.

 

First Aid

An ambulance is parked by the first aid headquarters on the west side of the stadium. If you are in need of first aid, please see the nearest usher for assistance.

First aid locations inside the stadium are:

  • West Side - outside Section 14 at the south end of the concourse
  • East Side - outside Section 30 at north end of the concourse

 

Guest Services - 515-296-7849

Patrons in need of assistance can go to the guest services location on either concourse. Locations are below Section
B on the west concourse, and below Section L on the east concourse. Patrons may also request assistance by calling the in-stadium customer service hotline.

 

Jr Cyclone Club

The Junior Cyclone Club is the official Iowa State Athletics fan club for fans 12th grade and younger. Previously known as the Lil Clone Club, the club encompasses all of Iowa State’s sports. Members receive admission to over 80 events, including all home football games and exclusive members-only events. For more information and to register online, visit jrcycloneclub.com. The game day location is at Cyclone Experience (refer to the Cyclone Experience section for more information).

 

Lost & Found

Lost and found is located at the Guest Services locations on the East and West concourse. Items lost or found can either be turned in at these locations or reported to an usher. All lost and found items will be held in the event management office (515-294-5822) until the end of the season. All unclaimed items will be discarded.

 

Lost Children

Parents/guardians with a lost child should contact the nearest police officer or event staff member.That person will then contact the proper personnel to insure the quickest remedy to the situation. If the child knows his/her
seat location, the child will be returned to that location.

 

Parking

Medical Accessible Parking
Parking Lot S2, south of Gate 3, is available to fans with a medical accessible parking permit issued by the State of Iowa DOT on a fi rst-come, first-serve basis. Recreational vehicles and buses will not be admitted to lot S2.

 

Cars

All paved and grass parking located north and east of Jack Trice Stadium is reserved for Cyclone Club members. For weekend games, Cyclone Club lots will open at 7:00 a.m. or 6 hours prior to kickoff, whichever is earlier.

General public parking is located in the grass areas south of Jack Trice Stadium along South 16th Street. Limited
parking is located around Hilton Coliseum. All general public parking lots open 6 hours prior to kickoff.

 

 

Recreational Vehicles

Cyclone Club members issued an RV permit will park in either C2, D1, D2, D3, D4 or S8. Permit holders may gain access to their assigned lot from 8 a.m. to Midnight the day before a game, or when the lots open on game day. General public bringing recreational vehicles the night before football game days will be directed to park at the ISU Veterinary Medicine College (Lot 93) off of South 16th Street. Cost is $40

 

Charter Buses

Charter bus parking is available at a fee of $50 per bus. Hilton parking lots C1 and C2 are available on a first-come, first-serve basis. Please contact Brian Honnold at bhonnold@iastate.edu to make arrangements in advance.

 

Phone Numbers

Athletics Ticket Office: 888-ISU-CYCLONE (888-478-2925)
Cyclone Club: 515-294-5022
Customer Service Hotline: (515) 296-7849
ISU Help Van: (515) 294-4444

 

Restricted Items

All bags, backpacks, video cameras, large cases, fanny packs and purses (larger than 10" by 10") are prohibited and banned from the interior of the stadium.

Only those items required for medical, family or child care needs, one 20 oz. unopened bottle of water will be allowed per person. All carried items and entrants are subject to search.

Prohibited items must be returned to the owner’s car or discarded. Any unlawful items are subject to confiscation, and the person in possession of such items is subject to arrest.

Prohibited items include, but are not limited to:

  • Alcoholic Beverages
  • Artificial noisemakers
  • Backpacks, fanny packs, large purses (larger than 10" by 10")
  • Cameras (a lens less than 6 inches is permissible in the stadium)
  • Chairbacks or stadium seats (cushions are allowed)
  • Coolers or containers
  • Beach balls
  • Food and beverages
  • Pets (with the exception of service animals used by disabled guests)
  • Strollers
  • Toilet tissue
  • Umbrellas
  • Video cameras
  • Weapons

 

Re-Entry Policy

Patrons must have their tickets scanned out upon exit of the stadium in order to re-enter. The ticket then will be scanned upon re-entry in to the stadium. Re-entry will be allowed only at Gates 2 and 4. Re-entry will not be allowed before kickoff or after the start of the 4th quarter.

 

Shuttles

Shuttle trolleys pulled by tractors will provide ground transportation around the stadium complex starting three hours prior to the game.

 

Sportsmanship Announcement

The Big 12 Conference encourages good sportsmanship from everyone watching this event. Please support these athletes and coaches in a positive manner. Profanity, racial or sexist comments or other intimidating actions directed at other fans, the teams or the officials may lead to your arrest. Thank you for your cooperation.

Stadium Rules:
1. Unauthorized solicitation, inside or outside the stadium, is prohibited.

2. Throwing objects onto the playing field is prohibited and punishable by state and local law. Violators are subject to immediate arrest, prosecution, and revocation of tickets.

3. All signs, banners, placards and leaflets are prohibited inside the stadium except as authorized in advance by the athletics department.

 

Stadium Sign Policy

All signs must be in good taste and supportive of Iowa State University and approved by the events staff (515-294-5527) prior to the game. In no case may the sign obstruct vision or endanger patrons. The athletics department reserves the right to move or remove any signs not meeting these specifications.

 

City of Ames Shuttles

Buses will run from designated points around the city of Ames.

 

Smoking Policy

In accordance with the State of Iowa Smoke Free Air Act, there will be no smoking in Jack Trice Stadium.

 

Special Seating Requirements

Reserved ADA seating is located in Sections1, 3, 5, 7, 10, 12, 14, 16, 17-21, 18-32, AA-EE for spectators in need of seating assistance. Please notify the Athletics Ticket Office prior to game day to obtain disabled seating.

 

Stadium Rules

Unauthorized solicitation, inside or outside the stadium, is prohibited. Throwing objects onto the playing field is prohibited and punishable by state and local law. Violators are subject to immediate arrest, prosecution, and revocation of tickets. All signs, banners, placards and leafletsare prohibitedinside the stadium unless authorized in advance by the Athletics Department.

 

Tailgating Policies

Please remember the following policies when tailgating:

  • Limit your tailgating to your ONE parking space – ONE parking space per pass will be strictly enforced
  • Tents can be no larger than 10' x 10’
  • DO NOT block the path for other vehicles to park or to access the lots and parking stalls
  • No glass bottles, kegs or open fires are allowed in parking lots
  • Remember to clean up your area and dispose of trash before departing
  • Please be considerate and respectful of others

PLEASE NOTE: If any of these tailgating and/or parking policies are abused, the Iowa State Athletics Department reserves the right to revoke parking privileges for future games and future seasons.

 

Ticket Information

The "Will-Call" window for the general public is located at the Athletics Ticket Office, north of Gate 5 on the west side of the Olsen Building. Single-game tickets may also be purchased at one of the ticket booths located on the northwest or south side of Jack Trice Stadium. All tickets are based on availability. Group tickets are not available the day of the game. The ticket office will open 6 hours prior to kickoff or 8 a.m., whichever is later and remain open through halftime. Children under two do not need a game ticket.


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